Cancellation Policy
Arrival: We ask that you arrive 10 minutes prior to your treatment. This allows you ample time to check-in, complete a short health intake form and then prepare for your treatment. If you have any immediate concerns to discuss with your therapist please be prepared to discuss these ahead of time during your intake.
Late Policy: Arriving late will simply limit the time for your treatment. Your treatment will end on time so that the next client is not delayed. You will also be expected to pay the full amount of what would have been your treatment time should you arrive late to your appointment. In the case that we are running late, you will receive your full scheduled treatment time.
Missed Appointments: When you book an appointment with us that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are costly for us and prevent us from providing equal treatment to other clients.
With that said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
Cancellation Policy: In the event that you unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, leave a message on our voicemail. If we do not hear from you and you do not keep your appointment, the above policy must, and will be applied.
Note: We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions.
We appreciate your understanding and compliance regarding the above policies.
Late Policy: Arriving late will simply limit the time for your treatment. Your treatment will end on time so that the next client is not delayed. You will also be expected to pay the full amount of what would have been your treatment time should you arrive late to your appointment. In the case that we are running late, you will receive your full scheduled treatment time.
Missed Appointments: When you book an appointment with us that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are costly for us and prevent us from providing equal treatment to other clients.
With that said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
Cancellation Policy: In the event that you unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, leave a message on our voicemail. If we do not hear from you and you do not keep your appointment, the above policy must, and will be applied.
Note: We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions.
We appreciate your understanding and compliance regarding the above policies.
